Staffing Model Innovation in the NICU

Like all healthcare organizations, children’s hospitals face mounting pressure to reduce costs. Hospital leaders face the challenge of hitting ambitious new financial targets without compromising the quality of care. This is an especially delicate balancing act in the neonatal intensive care unit (NICU), where many of their sickest and most vulnerable patients are located.

In their article Needing More From Your NICU, ECG consultants Shelby Jergens and Clark Bosslet urge NICU leaders to turn a critical eye to their unit processes. They identify three areas that present the greatest opportunity for impactful change—staffing models, compensation methodology, and care coordination—and offer actionable plans based on what they’ve seen work with their clients. Here, Shelby and Clark talk about the work they’ve done with pediatric organizations around staffing model innovation in particular. Continue reading

Pediatric Post-Discharge Follow-Up: How to Get it Right

This post was written by Clark Bosslet, Manager, and Shelby Jergens, Senior Consultant.

In an earlier post, we talked about five key benefits pediatric units realize when they adopt the practice of making post-discharge follow-up calls to patient family members. In this post, we’ll look at call strategies, tactics, and even provide a sample script to guide hospital staff as they incorporate this follow-up model into their standard discharge process. Continue reading

A Call Worth Making: 5 Benefits of Pediatric Post-Discharge Follow-Up

This post was written by Clark Bosslet, Manager, and Shelby Jergens, Senior Consultant.

The moment of discharge following a long-term stay in a pediatric inpatient unit is emotional and chaotic. It is a huge relief for families to take their child home, but it can also be nerve-wracking to leave the safety of the hospital. The verbal instructions and bundle of paperwork received at discharge provide reassurance, but as families settle back in at home, their recollection of these important details can become hazy. Many hospitals have found that the best way to reengage families with their child’s care plan and increase patient adherence is to have familiar nurses or other advanced practice providers (APPs) from the unit follow up by phone within a few days of discharge. This practice has several key benefits: Continue reading