About Trent Iden

Trent has extensive experience in IT systems, strategic planning, operations improvement, and implementations for large health systems and multispecialty physician practices. At ECG, he focuses on leveraging IT systems to define and develop operational efficiency strategies, as well as to identify revenue growth and cost-cutting opportunities, by utilizing his disciplined strategic development and structured project management competencies. Projects that Trent has completed include restructuring the billing processes and governance structure for a management services organization (MSO); planning, developing, and executing a Project Management Office (PMO) to operationally integrate a series of physician practice acquisitions; and providing IT leadership and operational support for a physician group billing office. Previously, Trent was a Project Manager and Consultant at Epic Systems Corporation, where he managed numerous EMR implementations. He has administered and overseen projects involving computerized physician order entry (CPOE), electronic health records, and practice management systems from the design and planning stages to installation, training, and operations. Trent has a master of business administration degree from the Wisconsin School of Business at the University of Wisconsin – Madison and a bachelor of science degree in economics and statistics from the Harold Walter Siebens School of Business at Buena Vista University.

Overlooked Opportunities Within the Revenue Cycle: The Three Ps

If your organization is like most across the healthcare system, stagnant or reduced reimbursement is mangling your margins. When revenue is restricted, it becomes ever more important for physician practices to keep their revenue cycle spinning by collecting the fees due to the organization, and in a cost-effective way. Revenue cycle performance is a strategic differentiator for organizations because it funds important functions and goals, including provider compensation and growth. With that in mind, creating a well-functioning revenue cycle requires organizations to maximize their opportunities to improve performance by focusing on the three Ps: people, process, and platform (i.e., infrastructure). Continue reading

Epic UGM: Did we really gain any insights about Epic’s strategic direction?

Another User Group Meeting (UGM) has come and gone in Verona, Wisconsin.  So did we learn anything new about how Epic Systems Corporation will address perceived issues with its product – including limited system interoperability with other vendors, an antiquated software platform, and cumbersome reporting capabilities?  Maybe. Continue reading