About Jennifer Gingrass

For more than 10 years, Jennifer has focused on physician practice issues, ambulatory operations, process redesign, and medical group/hospital integration. Her practice concentrates on the organizational, strategic, operational, and financial alignment between large multispecialty group practices and affiliated health systems to achieve care delivery integration. She has served as an interim executive at a 2,000-physician management services organization, leading large-scale operational/information technology changes across employed physician groups. More recently, as industry incentives have shifted to value-based care delivery, Jennifer has led accountable care strategy engagements, with a focus on the reimbursement impact, required operational change, and necessary cultural transformation. She is a frequent speaker at American Medical Group Association (AMGA) and Healthcare Financial Management Association (HFMA) industry meetings. Prior to joining ECG in 2004, Jennifer worked in health/welfare benefits consulting at a global consulting firm. Previously, she provided day-to-day physician practice management. Jennifer holds a master of science degree in health systems management from Rush University and a bachelor of science degree, with an emphasis on science-business, from the University of Notre Dame.

The Patient Will See You Now: Rethinking Access in a Consumer-Driven Care Model

The challenge of helping patients get the care they need when they need it has plagued healthcare providers for generations. But the dynamics of patient access today are in some respects unique. Health reform is leading more and more patients to obtain health insurance coverage, but that’s only part of the picture. A variety of factors, ranging from high-deductible health plans to the availability consumer-centric health technologies, are prompting many patients to take a more active role in managing their care. At the same time, nontraditional care settings are expanding in number and popularity. Retail clinics, urgent care centers, and pay-to-play video consults hold a growing appeal for patients seeking convenient care. Continue reading

Changing the Channel: Strategies for Expanding Patient Access

It’s time for healthcare organizations to accept that the traditional channels through which they have offered care do not meet the needs and expectations of many patients. More important, it’s time for these organizations to do something about it. Offering patients access to the right care at the right time and in the right place is a goal that has long eluded hospitals and physician groups – and indeed, the entire healthcare system. Readily accessible care is a bedrock requirement for a healthy population, and providing greater access to care and health information is also a critical component of reform efforts, value-based care, and population health management. To truly improve patient access, however, health systems and provider organizations must break down their existing frameworks for care delivery and adopt innovative strategies for redesigning how, when, and where care is provided.

Read the full article in the April 2015 issue of hfm Magazine here.

Breaking Down Barriers: Rethinking Patient Access Strategies

Ever since physicians traveled the countryside making house calls, access to health services has been a cornerstone of effective patient care.  Actually providing readily accessible care to the entire population, however, is a goal that has proved difficult to achieve.  Expanding access to care and health information is a key priority of healthcare reform, value-based care, and population health management.  To improve patient access, health systems and provider organizations must think beyond traditional care models and adopt innovative strategies in redesigning how, when, and where care is delivered. Continue reading