About Jennifer Bendfeldt

Jennifer works in ECG’s Healthcare IT practice. With over 7 years of experience in the healthcare industry, she helps clients address operational, technical, and strategic issues associated with the implementation, utilization, and optimization of EHRs. Her expertise in-cludes team and project management, as well as needs assessments; work flow redesign; EHR incentive programs; and IT-driven improvements in clinic operations, the revenue cycle, and the quality of patient care. Prior to joining ECG, Jennifer started out her career working as a Nutritionist at the Nebraska Heart Institute in Lincoln, Nebraska, before taking on a healthcare administration internship and later becoming an EHR Analyst at Tufts Medical Center in Boston, Massachusetts. Jennifer has a bachelor of science degree in nutrition science/dietetics, with a minor in psychology, from the University of Nebraska-Lincoln and a master of healthcare administration degree from the Sawyer Business School at Suffolk University.

Apple Targets Clinical Research With Second Foray Into Healthcare

This blog post was written by Jenni Bendfeldt, Manager, and Dan Harrison, Senior Manager.

Apple has a way of introducing products that transform entire industries and make consumers wonder how they ever got by beforehand (when’s the last time you carried around a bunch of CDs?). So when the largest tech company in the world announced in 2014 that it was getting into healthcare, industry professionals wondered whether Apple’s HealthKit was capable of achieving iPhone-like appeal and utility in a notoriously complicated field. Continue reading

The HealthKit Revolution, Part 2: Piloting Health Apps

During the past few years, providers have found it challenging to engage patients in their own care plans. Ironically, one of the primary hindrances to greater patient involvement is technology. Engagement beyond the office setting requires the willingness and ability of patients to transmit health information back and forth with their providers through some electronic medium.

For these interactions to be successful, however, technology tools need to be familiar, user-friendly, and convenient. And organizations need a mechanism for receiving that information and integrating it with their EHR platforms to ensure that the data has meaning and applicability. Continue reading

The HealthKit Revolution, Part 1: A Game-Changing Idea

Anyone who has upgraded to IOS8 or an iPhone 6 may have noticed the appearance of a new little app called HealthKit.  Considering the number of health apps that get shoved in our faces (looking at you, Nike), many of you may be inclined to delete it without a second thought. But here’s the thing – it’s not like every other health app.  Why else would a forward-thinking company like Apple be willing to make it standard functionality on its latest products? This leads us to wonder whether the HealthKit platform might just have what it takes to garner mass appeal and long-term staying power. Continue reading

ACO Participation: It’s Closer Than You Might Think

It is difficult to dispute the successes experienced by early adopters of the accountable care organization (ACO) model.  Even some of the most vocal skeptics are acknowledging the tremendous benefits of the associated cost savings and delivery of quality patient care.  There is, however, a growing recognition that participating in an ACO is a daunting task that requires a significant investment in time and resources, as well as a commitment to cultural change.  With constant demands and commitment to other programs, such as meaningful use (MU) and patient-centered medical home (PCMH), organizations may feel they simply cannot take on another massive endeavor.  Yet despite their misgivings, many of those organizations are actually much closer to ACO participation than they realize. Continue reading

Clinical System Optimization: Putting Clinicians in the Driver’s Seat

As business models shift toward value-based, clinically integrated care, it becomes increasingly important that electronic health records (EHRs) and ancillary clinical systems (e.g., lab/imaging systems, monitoring devices) help to advance clinical outcomes.  Smart organizations realize that to improve outcomes, systems must be optimized.  But optimization is complex, and from planning to execution there are many voices that participate in the conversation.  One voice, however, deserves to be heard above all others:  that of clinicians. Continue reading