About Carson Marston

Carson’s experience in project management and clinical operations allows him to excel at reducing operational inefficiencies and improving information technology (IT) through optimization and program management. Since joining ECG, he has worked extensively on EHR optimization, database migration, and operational assessment projects with large multispecialty physician groups and health systems. He has experience in program development and has helped organizations improve operational throughput and provider/patient satisfaction by optimizing IT work flows. Prior to joining ECG, Carson gained experience as a Mental Health Technician with Methodist Health System in Dallas, Texas, where he provided inpatient psychiatric counseling and served on its interdisciplinary treatment team. In this capacity, Carson also gained experience in Lean and Six Sigma methodologies to help identify and address operational inefficiencies in the healthcare environment. Carson holds a master of business administration degree, concentrating in healthcare, from the Naveen Jindal School of Management at The University of Texas at Dallas and a bachelor of science degree in psychology and neuroscience from Texas A&M University. He is a certified user of the NextGen Healthcare Information Systems, LLC, and Greenway Medical Technologies, Inc., PrimeSUITE EHR systems.

Where Do Patients Fit in Your IT System Optimization Plan?

Many healthcare organizations are optimizing their existing IT investments by reducing waste and adding functionality to their systems.  But before you begin your system optimization program, have you considered what role your patients will play in the process?  Patients, after all, are the most important stakeholders in the healthcare system, although their role is often overlooked in a landscape dominated by government agencies such as CMS, commercial insurance payors, quality organizations, and politically strong provider organizations. Continue reading