About Alina Yarova

Alina works in ECG’s Healthcare practice and has broad expertise in performance improvement and market assessment. In addition, she has extensive experience training hospital and health center clients on quality improvement, care coordination, and healthcare information technology optimization principles as a National Committee for Quality Assurance (NCQA)-certified Patient-Centered Medical Home Content Expert. Prior to joining ECG, she was a Project Manager of Performance Improvement at Primary Care Development Corporation (PCDC). Previously, Alina worked at Harris Interactive Inc., where she conducted various market research and payor assessments. She holds a master of public health degree and a certificate in health finance and management, both from the Johns Hopkins Bloomberg School of Public Health, and a bachelor of arts degree in psychology from McGill University.

Healthcare Design – Before You Call the Architect

Healthcare organizations making a capital investment in their physical space have the right idea: good design matters. A growing body of research suggests that the physical environment plays a critical role in driving patient and provider satisfaction, improving care quality, enhancing work flows and patient throughput, and increasing overall productivity. However, good design does not, on its own, ensure a patient-centered practice transformation. Before calling the architect and/or designer, organizations must first lay the groundwork for successful design by thoroughly evaluating their practice operations and culture. Continue reading