Changing the Channel: Strategies for Expanding Patient Access

It’s time for healthcare organizations to accept that the traditional channels through which they have offered care do not meet the needs and expectations of many patients. More important, it’s time for these organizations to do something about it. Offering patients access to the right care at the right time and in the right place is a goal that has long eluded hospitals and physician groups – and indeed, the entire healthcare system. Readily accessible care is a bedrock requirement for a healthy population, and providing greater access to care and health information is also a critical component of reform efforts, value-based care, and population health management. To truly improve patient access, however, health systems and provider organizations must break down their existing frameworks for care delivery and adopt innovative strategies for redesigning how, when, and where care is provided.

Read the full article in the April 2015 issue of hfm Magazine here.

This entry was posted in Healthcare Reform, Operations, Operations Improvement, Patient Access, Patient-Centered Care, Population Health Management and tagged , , , , , by Jennifer Gingrass. Bookmark the permalink.

About Jennifer Gingrass

For more than 10 years, Jennifer has focused on physician practice issues, ambulatory operations, process redesign, and medical group/hospital integration. Her practice concentrates on the organizational, strategic, operational, and financial alignment between large multispecialty group practices and affiliated health systems to achieve care delivery integration. She has served as an interim executive at a 2,000-physician management services organization, leading large-scale operational/information technology changes across employed physician groups. More recently, as industry incentives have shifted to value-based care delivery, Jennifer has led accountable care strategy engagements, with a focus on the reimbursement impact, required operational change, and necessary cultural transformation. She is a frequent speaker at American Medical Group Association (AMGA) and Healthcare Financial Management Association (HFMA) industry meetings. Prior to joining ECG in 2004, Jennifer worked in health/welfare benefits consulting at a global consulting firm. Previously, she provided day-to-day physician practice management. Jennifer holds a master of science degree in health systems management from Rush University and a bachelor of science degree, with an emphasis on science-business, from the University of Notre Dame.

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