Seven Signs Your EHR Needs to Go

Up until a few years ago, electronic health records (EHRs) were optional for the majority of healthcare organizations.  Today, organizations are eligible for incentive payments – and ultimately, are subject to financial penalties – according to increasingly challenging adoption criteria.

As a result of EHRs no longer just being “nice to have,” organizations are taking a critical look at the effectiveness of their current systems.  Some are reaching the conclusion that the EHR they previously implemented, with success, no longer supports new strategic initiatives.  Others are discussing more aggressive ways, such as full system replacement, to address any ongoing shortcomings of the technology.

Although we maintain that the true source of perceived problems is often unrelated to the technology, there are situations where a more extreme reaction is ultimately appropriate if attempts to optimize the system are not successful.

The impetus for system replacement is typically related to one of two drivers:  (1) high-level organizational change, or (2) dissatisfaction with incumbent vendor products and services.  In some cases, both of these factors may be involved.

In addition to the underlying reason for replacement, specific catalysts that may indicate a need to replace an EHR system include:

  1. Insufficient practice management and/or EHR system functionality.
  2. Lack of complementary capabilities (e.g., patient portal, physician portal, health information exchange [HIE], automated reminder programs).
  3. Insufficient reporting capabilities.
  4. Inadequate or untimely support from the vendor.
  5. A system that is not fully integrated.
  6. The high cost to maintain, or shortage of, skilled resources.
  7. Concerns regarding the stability and viability of the vendor.

To learn more about reasons for replacing your EHR system, read the Executive Briefing on our Web site.  In our next post, we’ll outline the best practices for EHR replacement.

This entry was posted in EHR/EMR, Healthcare IT, Physician Strategy and tagged , , , , by Michelle Holmes. Bookmark the permalink.

About Michelle Holmes

Michelle is a leading industry expert on the application of IT strategies in physician practices and ambulatory care settings. As a leader of ECG’s Healthcare IT practice, she directs the development of IT plans and other key services. Michelle’s deep background with implementation and management allows her to craft strategies that prioritize actions with the greatest short- and long-term impact on patients, staff, physicians, and leadership, rather than tasks that may be the quickest and easiest. She is known for leading focused engagements that create value for her clients, apply innovation to complex tasks, and ensure clarity at the task level so that action plans are successfully executed. With expertise in many major IT platforms, including NextGen, eClinicalWorks, Epic, and MEDITECH, Michelle frequently shares her insights in articles and educational presentations for national audiences. Healthcare executives, IT vendors, professional associations, and industry publications, such as The Wall Street Journal’s MarketWatch, rely upon her insights for using IT to enhance and streamline patient care delivery and ensure that IT investments deliver their expected returns and benefits. Michelle has master’s degrees in business administration and health services administration from the University of Washington, a bachelor of arts degree in health services administration from Eastern Washington University, and a bachelor of science degree in business management from The University of Utah.

One thought on “Seven Signs Your EHR Needs to Go

  1. Pingback: Eight Common Issues When Replacing an EHR – And How To Address Them | ECG Management Consultants, Inc.

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